Do you have an issue with a product you purchased? Have a suggestion about how we can improve our service? Submit a new ticket or send us an email at firstname.lastname@example.org.
Michelle November 25, 2013 • Problem With Your Download?
Please try another video player. If this does not work then please open a support ticket above and let us know the details of your order (product / order number) and details about your video setup.
We recommend you try VLC player or Quicktime to view videos.
Michelle January 12, 2013 • 4 • I Never Received My Download Link
Please check your spam folder.
If you still can't find the email containing the email link (it will have been sent to the email address you used on checkout) then please open a new ticket that contains your receipt or transaction ID.
Michelle January 12, 2013 • Problem With Your Download?
Please open a ticket by clicking on 'Submit A Request' above and send us your receipt or transaction ID plus any other relevant information.
We can only find your transaction if you send the transaction ID or receipt - so please include it.